Get in Touch
Have questions, feedback, or need assistance? We'd love to hear from you. Our team is dedicated to providing the best possible experience for our community members.
Before You Contact Us
For faster assistance, please check these resources first:
- FAQs - Answers to commonly asked questions
- Help Center - Comprehensive guides and tutorials
- How It Works - Platform overview and getting started
Contact Methods
Email Support
For general inquiries, technical support, or feedback:
support@hockeyrinkpines.com
We typically respond within 24-48 hours during business days.
Partnership Inquiries
Interested in partnering with Hockey Rink Pines?
partnerships@hockeyrinkpines.com
Media & Press
For press inquiries and media requests:
press@hockeyrinkpines.com
What to Include in Your Message
To help us assist you more efficiently, please include:
- A clear description of your question or issue
- The game you were playing (if applicable)
- The device and browser you're using
- Any error messages you received
- Screenshots if relevant (optional but helpful)
Response Times
We strive to respond to all inquiries as quickly as possible:
- Urgent Issues: Within 24 hours
- General Inquiries: Within 48 hours
- Partnership Requests: Within 5 business days
Community Guidelines
When contacting us, please remember to:
- Be respectful and courteous
- Provide accurate information
- Keep communications professional
- Avoid sharing sensitive personal information unnecessarily
Feedback and Suggestions
We value your input! If you have ideas for new features, game improvements, or general feedback about your experience, we want to hear from you. Your suggestions help us improve and grow our platform.
Report a Problem
If you encounter any technical issues, bugs, or security concerns, please report them immediately to support@hockeyrinkpines.com with as much detail as possible.
Privacy
All communications with Hockey Rink Pines are handled according to our Privacy Policy. We respect your privacy and will never share your information with third parties without your consent.
Office Hours
Our support team operates Monday through Friday, 9:00 AM - 6:00 PM EST. While we may not be available outside these hours, we'll respond to your message as soon as we're back online.
Contact Information
Address
2698 Stone Crescent
Ottawa, ON K2H 6Z1
Canada
Phone
+1 902 830 1507